Contact Us Today: 573-228-9016 | 3500 Rock Quarry Road | Columbia, MO 65201 | info@livethepointe.com

To submit a maintenance request, please log in to your personalized online tenant portal using the link to the right. If you need help logging in, please contact 573-228-9016. If it is after hours, please leave a voicemail or send an email to info@livethepointe.com and we will get back to you as quickly as possible.

Frequently Asked Questions

Click on a question to view the answer:

How do I pay rent?
We provide an automatic rent payment program, free of charge, for our tenants. If you choose not to utilize this program, you can pay with cash, check or money order.
Are utilities included in my rent?
We have a few different utility package options to choose from, whichever fits your budget the best!.
If I am on automatic rent payments, when will it be taken out of my account?
Your account will be debited on the 5th of each month, unless the 5th falls on a weekend or holiday. If that is the case, your account will be debited on the following business day.
What if I need to break my lease or can’t return for the Spring semester?
The Pointe’s lease agreement is legally binding and cannot be broken. If you have signed a lease and can no longer live at The Pointe, you are responsible for the full terms of your lease or until you find someone to sublease from you.
How do I submit a maintenance request?
Use our online tenant portal to submit any maintenance requests. If you need login info or help, please contact the clubhouse.
What if I need to get a hold of the clubhouse after hours?
Call 573-228-9016 and leave a voicemail with your name, unit number and phone number. We will return your call as quickly as possible. You can also text us at 573-356-9251.
Where do I receive packages?
Packages will be delivered directly to your door if the correct address is given. If no one is home, the carrier will deliver the package to the clubhouse during business hours. We will notify you if a package arrives to the clubhouse.
When is rent due?
Rent is due on the 1st, late after the 5th. Late Fees are $10 PER DAY retroactive back to the 1st. (Paying on the 6th means $60 additional payment for late fees.)
How do I sign up for automatic rent payments?
There is one simple form to fill out. Just fill it out, attach a voided check, and that is it! You can use automatic withdrawal to pay for both rent and/or any overages on utilities.
Does my lease provide coverage for my belongings in the event of a fire, theft, or natural causes?
No, it does not. Renter’s insurance is generally inexpensive, so we suggest buying this to cover your belongings.
Can I have a pet?
Pets are allowed in unfurnished units only. There is a $300 non-refundable deposit per pet and an additional $30 rent each month depending on the size of the animal. A pet agreement is required and it must be approved by management before having a pet.
When is the fitness center open?
All residents can access the fitness center during clubhouse hours. If you would like 24 hour access you can purchase a key fob at the clubhouse with a $10 deposit which will be returned to you when you move out.
Is there a shuttle to campus?
Yes, we have a private shuttle for all Pointe residents.

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